Frequently Asked Questions

Find answers to common questions about our products, shipping, warranties, and more.

General

  • Where are you located?

    Our studio is in Di An, near Ho Chi Minh City in southern Vietnam. It's located within our factory, which we lovingly call 'our playground', where our production takes place.

    For orders in the Asia Pacific region, we will be shipping from our Vietnam Headquarters.

  • Where can I see and buy BằNG products?

    You can check out our retailers list on our website.

    If you’re not near any of our partners, visit our website for product photos or follow us on Instagram to see how our customers are using our products.

  • Do you have specific offers for design professionals, projects, and contracts?

    Yes, we do! If you’re a design professional working on a project, please introduce yourself and your project via this form, and we’ll get back to you within 10 working days with a suitable offer.

Order & Delivery

  • How can I place an order?

    You can place an order directly on our official website here, or buy from one of our retailers.

    If you're based in Vietnam, message our Zalo Official Account to place an order.

  • Can I update or cancel my order?

    As long as your order has not yet been fulfilled.

    Within 48 hours from the time you placed the order, you can request to cancel it via email at support@bangoibanga.com with your order number.

    Once cancelled, you will get a refund within a few days.

    Then you can reorder at a later time.

  • Can I order replacement parts?

    Absolutely! Our products are designed to be repairable, and we manufacture them in-house, so we have all spare parts available. Email us at support@bangoibanga.com with your order number, and details of the part you need. Include pictures or videos to help us assist you better.

  • How can I place an order for an item that is not in stock?

    If a product is out of stock, email us at support@bangoibanga.com with the product details. We’ll get back to you within 5 working days with a restock timeline or an alternative solution if the wait is too long.

  • Which countries do you ship to?

    Currently we ship to selected countries within Asia Pacific.


    For deliveries within Europe, please use our Europe eShop.

    For deliveries in North America, please use our North America eShop.

  • What are the shipping costs?

    We currently offer Free Shipping within Asia Pacific.

    Prices already include import duties.

    All Asia Pacific orders are shipped with Delivery Duties Paid (DDP).

  • How can I track my order and schedule the delivery?

    Once your order is placed, you'll receive a tracking number via email with instructions on how to track your delivery.

    If you need any assistance or have a specific delivery schedule, please reach out to us at support@bangoibanga.com with your order number and we will assist you.

  • How can I track my order and schedule the delivery?What are the delivery options?

    We offer various delivery options based on your location and order. Please refer to the delivery options available during the checkout process on our website, or contact us at support@bangoibanga.com for more information.

Return & Exchange

  • Do you offer return & exchange?

    Due to customs and logistics complexity across the Asia Pacific region, we're unable to accept returns, refunds or product exchanges at this time. All sales are final.

    We provide product dimensions and lifestyle photos to help you make an informed choice. If you have any further questions, don't hesitate to email us at support@bangoibanga.com

  • What if my product arrives damaged from transit?

    We want every BằNG piece to reach you in perfect condition.

    If your order arrives damaged in transit, fill in our Damage Claim Form and we'll support you. Our products are designed to be easily repairable — we'll send you a repair kit and guide you through the fix.


    For products purchased through one of our retailers, please reach out to them directly.

Products

  • When is an out-of-stock item going to be restocked?

    If a product is out of stock, please email us at support@bangoibanga.com and let us know which product you're looking for. We’ll get back to you within 5 working days with our restock timeline or an alternative solution if the wait is too long.

  • How do I assemble my BằNG product?

    Currently, none of our products require assembly. When we introduce products that do, you will find assembly instructions included with your product.

  • What are the products/packages dimensions and weights?

    You can find the dimensions and weights directly on the product page, under the Specifications section (Gross weight and Packaging dimensions), and the Fact Sheet section.

Warranty & Claims

  • What is BằNG's warranty?

    Please see our Warranty page for full details.

  • What's the claiming process?

    If you have an issue with your BầNG product or something is missing, we're here to help. Claims can be filed here.


    For easy filing, you'll need:

    • Order number
    • Photos of the damaged item, exterior packaging, and shipping label
    • Article # / SKU of the product


    Please keep all packaging and products while your claim is open. We will respond to all submitted claims within 3–4 business days. If you need assistance sooner, contact us at support@bangoibanga.com with your order number.

    Note: Delivered goods should be checked for potential delivery damages within 14 days of delivery.

Payments & Promotion

  • How can I pay for my order?

    Payment is easy online!

    For Asia Pacific orders, we can only accept PayPal payments when checking out.

  • When will my credit card be charged?

    Your credit card will be charged when you confirm your purchase online. The amount may appear as reserved in your account for a short time until the transaction is processed by your bank.

  • What currency can I pay in?

    Pricing is displayed and charged in USD. You can change this from the Location drop-down at the top right of our website.